webTAMS: The Internet-based Data Visibility System

webTAMS is a robust and secure Web-based application to provide a terminals' many steamship customers with real-time information to and from their CATOS system. Terminals using webTAMS increase their efficiency and ability to provide excellent customer service. Many terminals are able to dramatically reduce their average trouble transaction time resolution to under 20 minutes-a significant measure of improved cost and resource savings.

webTAMS delivers tailored views that allow your carriers to manage equipment activities via the Internet relating to:

• Bookings
• Rail exports
• Bills of lading
• Containers
• Vessel calls
• Free day assignments
• Equipment Interchange Reports (EIRs)
• Releases and holds
• Trucker assignments and information
• Cargo and equipment status
• Equipment pre-authorizations

• Improves terminal operators' ability to successfully service carriers.
• Removes terminals from the role of broker between trucking and steamship companies.
• Eliminates reliance on phone, fax and other non-electronic instructions to the terminal.
• Delivers real-time, accurate information carriers can use to quickly pass through terminal gates.
• Minimizes booking and equipment problems at the terminal.
• Helps prevent gate congestion.
• Reduces trouble transactions resulting in improved trucker turn-times.
• Provides access to VoyagerTrack and customized reporting tools.

On the import management side, webTAMS manages releases, PIN assignments, trucker assignments and holds. The terminal can assign demurrage rates and release bills of lading. Import functions also include free day assignments, and the ability to locally clear charges.

webTAMS gives terminals web-based visibility from anywhere at any time.Terminals can view live trouble transactions by category, status, equipment number or gate pass number, with details of the same printed trouble tickets that the driver receives. The Trouble page within webTAMS provides terminal operators with the ability to quickly reach resolutions.

webTAMS also provides shipping companies with a full-function Contact Management system so that they can conveniently address any needs by manual communication.